Warranty Extended on Center Console -- Thanks to me! :D

Dan Martin · 03-30-2007, 9:19 AM

Hey guys,

The center console lights went out on my TSX for the second time a couple months ago, and this time was out of warranty. They had a cheaper fix this time, but it was still a couple hundred bucks to have the radio replaced.

I sent a long letter off to Acura Canada complaining about this obviously defective part that is installed in everyone's car and just last night I recieved a notice in the mail that the warranty on the center console lights has now been extended to 7 years / 160,000KM.

Now you can all thank me for being a sh!t disturber.

I'm sure I'm not the only one who complained, but it's good to know that Acura is stepping up to the plate on this issue.

I'm off to the dealer tonight to get a refund on the last repair.

Cheers,

Dan

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**LuvMyTSX** · 03-30-2007, 9:38 AM

That's great, Dan! I'm sure many people are very glad to hear this. However, I haven't received any notification about this or the headlight issue, so I'm hoping they have my info since I bought the car CPO, hence not the original owner. I get my monthly bills of course though, lol....

**dom** · 03-30-2007, 9:38 AM

Great news. And it is great to see Acura stepping up to the plate.

I'm sure Acura USA will do the same but there's no guarantee. Someone should inquire.

curls · 03-30-2007, 10:01 AM

Great work, Dan! Can you by chance scan the letter and post it for anyone who might require it to prove to their stealership, that the warranty has in fact been extended?

Does it say anything about a permanent fix, or are they still just replacing the part(s) with possibly defective ones and hoping for the best?

**dom** · 03-30-2007, 10:13 AM

Quote:

Originally Posted by curls

Does it say anything about a permanent fix, or are they still just replacing the part(s) with possibly defective ones and hoping for the best?

We talked about this awhile back so I can't remember the details but Dan was one of the first to have his radio go out so Acura may not have fully understood the problem at that time and simply replaced it with another defective unit. Since then, they've changed the part number on the radio (I think) so we're hoping that people who had it repaired later (and from now on) got a re-engineered radio.

gogozy · 03-30-2007, 10:27 AM

thanks thanks thanks!!!
i can sleep better now!!

Dan Martin · 03-30-2007, 10:39 AM

Quote:

Originally Posted by curls

Great work, Dan! Can you by chance scan the letter and post it for anyone who might require it to prove to their stealership, that the warranty has in fact been extended?

Does it say anything about a permanent fix, or are they still just replacing the part(s) with possibly defective ones and hoping for the best?

The fix is permanent now and the MY2006+ should have the revised units installed at the factory.

I'll scan the letter this evening, but you'll probably get one in the mail too.

Viking · 03-30-2007, 10:55 AM

Awesome work Dan!

mypoorTSX · 03-30-2007, 12:37 PM

**moda_way** · 03-30-2007, 12:57 PM

Is this inclusive of us Acura folks in the U.S. of A. since the note came from Acura of Canada?

**dom** · 03-30-2007, 1:00 PM

Quote:

Originally Posted by moda_way

Is this inclusive of us Acura folks in the U.S. of A. since the note came from Acura of Canada?

If they work like every other Japanses based company, Acura Canada probably can't cut the grass at head office without consent from Acura USA so I wouldn't be too worried. Having said that, it would be ncie to have it in writing as well.

**JTso** · 03-30-2007, 1:21 PM

Good work Dan! It's good to know this expensive item is covered for an extended period.

TSX Quebec · 03-30-2007, 4:09 PM

This morning I received the same product update notice from Acura Canada.

**dom** · 03-30-2007, 4:29 PM

Quote:

Originally Posted by TSX Quebec

This morning I received the same product update notice from Acura Canada.

In the mail?

curls · 03-30-2007, 5:23 PM

Quote:

Originally Posted by TSX Quebec

This morning I received the same product update notice from Acura Canada.

Ironically enough, I got mine in the mail today as well! This was the first thing I've EVER got from Acura in the mail.

Good work Dan!

**dom** · 03-30-2007, 6:42 PM

Does the letter say..

Couetesy of Dan Martin, your radio warranty has been extended......

Dan Martin · 03-30-2007, 10:02 PM

Quote:

Originally Posted by dom

Does the letter say..

Couetesy of Dan Martin, your radio warranty has been extended......

Here it is:

PACman · 03-31-2007, 1:28 AM

Man, I hope we in the U.S. will get a this letter too.

calgary_tsx · 03-31-2007, 2:27 PM

i got one too, although my HU been replaced under warranty already, but who knows, might need another one.

thanks Dan!

poltergeist · 03-31-2007, 5:53 PM

FWIW, US Accords have had this warranty extension since mid-January for the same issue. Figured it was only a matter of time before Honda/Acura stepped up for the TSX's.

**jlukja** · 04-02-2007, 11:55 AM

Thanks Dan. I'll sleep better at night not having to worry about this for the next 3 years.

BTW, I bet Acura didn't respond to you until you sent them a pic .

curls · 04-02-2007, 12:07 PM

Quote:

Originally Posted by jlukja

Thanks Dan. I'll sleep better at night not having to worry about this for the next 3 years.

BTW, I bet Acura didn't respond to you until you sent them a pic .

LOL!!!! "Fix this problem or I squeeeesh you like a bug!!!"

**dom** · 04-02-2007, 12:18 PM

Quote:

Originally Posted by jlukja

Thanks Dan. I'll sleep better at night not having to worry about this for the next 3 years.

BTW, I bet Acura didn't respond to you until you sent them a pic .

lol...

drunkenbuda · 04-02-2007, 12:55 PM

Good job!

**moda_way** · 04-02-2007, 3:58 PM

Well, I can confirm, we in the U.S.A. get it too. I just got mine in the mail.

cruiserchuck · 04-02-2007, 11:57 PM

I noticed on the updated TSB link that Acura notified US dealers on January 23, 2007 about the 7 year/100,000 mile radio warranty extension.

http://tsx.acurazine.com/forums/show...475#post458475

TSB 04-021

aaronng · 04-03-2007, 12:45 AM

Very nice Dan!

bigkeith42 · 04-22-2007, 9:24 PM

I've had my tsx in the shop 5 times for this same problem. the last of which was this past weekend, and when I got to my car this evening the buttons dead! Only one day later!!!!!!!! The Acura service has been good in the fact that they gave me a car each time, and even though the car has an expired warranty they continue to attempt to address the issue. But enough is enough already. They said that there are faulty panels and the only solution to the problem is to change the panel with a new (but Faulty) Panel. The Service person said that this is the first time he has had this problem occur. It will be interesting to see what they say when I call them tomorrow morning.

eve · 08-13-2007, 10:43 PM

So... I have an '04 TSX and the lights on the center console went out. I just noticed while driving home tonight and I'm sure they were working a couple of days ago.

How long does it take to get them fixed? How many of you had the same problem? I wonder how common it is.

curls · 08-14-2007, 8:07 AM

Quote:

Originally Posted by eve

So... I have an '04 TSX and the lights on the center console went out. I just noticed while driving home tonight and I'm sure they were working a couple of days ago.

How long does it take to get them fixed? How many of you had the same problem? I wonder how common it is.

From what the guys at my dealership said... once they have the part in their possession, they can do the job in about 1.5 hours.

SOSTrooper · 08-15-2007, 3:57 PM

I had it fixed under the new extended warranty on my '04 TSX as well. It took them 3 business days to get the parts in, and about a couple of hours to fix.

akkarat24 · 09-05-2007, 11:05 PM

My 04 TSX (that I bought in May of '03) has about 110K miles on it and the lights recently dimmed beyond visibility. Will Acura cover this? I called the dealer (Westchester, NY) and they said that I'd have to buy a new radio. They explained it as an electrical circuit board controling the console lights malfunctioning. Does anyone know if they will cover this replacment, or is there any way the replace this "circuit board?"

**LuvMyTSX** · 09-05-2007, 11:12 PM

It's a known issue, but you are well past warranty. It wouldn't hurt to try calling Acura customer service and asking for a goodwill replacement. If they say no, they say no. You can also try another dealer. Good luck.

**jlukja** · 09-05-2007, 11:59 PM

The fact there is a TSB on this will give you good ammunition to ask for them to cover it.

akkarat24 · 09-07-2007, 12:46 PM

What is a TSB?

**LuvMyTSX** · 09-07-2007, 1:30 PM

Quote:

Originally Posted by akkarat24

What is a TSB?

Technical Service Bulletin

**jlukja** · 09-07-2007, 2:14 PM

For those of you who don't browse over to Ramblings, the OP (Dan Martin) is getting married tomorrow. http://www.acurazine.com/forums/showthread.php?t=373604
Follow the link and wish him luck. He's gonna need it.

curls · 09-07-2007, 8:15 PM

Quote:

Originally Posted by jlukja

For those of you who don't browse over to Ramblings, the OP (Dan Martin) is getting married tomorrow. http://www.acurazine.com/forums/showthread.php?t=373604
Follow the link and wish him luck. He's gonna need it.

Done, thanks!

davidspalding · 09-08-2007, 12:23 AM

Quote:

Originally Posted by jlukja

For those of you who don't browse over to Ramblings, the OP (Dan Martin) is getting married tomorrow. http://www.acurazine.com/forums/showthread.php?t=373604
Follow the link and ... convey your condolences.

Fixed.

SimpleWhite · 09-12-2007, 6:00 PM

I'm getting mine replaced at 66,000 miles free of charge based on the TSB

03-31-2007, 5:53 PM	#20
poltergeist Registered User Trader Rating: (0) Join Date: Jan 2004 Location: Pomona, CA Age: 39 Posts: 597	FWIW, US Accords have had this warranty extension since mid-January for the same issue. Figured it was only a matter of time before Honda/Acura stepped up for the TSX's. __________________ '04 TSX--Carbon Gray/Quartz/6Sp/No-Navi

09-05-2007, 11:05 PM	#32
akkarat24 Registered User Trader Rating: (0) Join Date: Sep 2007 Age: 29 Posts: 2	I'm at 110K miles, light dimmed on center console My 04 TSX (that I bought in May of '03) has about 110K miles on it and the lights recently dimmed beyond visibility. Will Acura cover this? I called the dealer (Westchester, NY) and they said that I'd have to buy a new radio. They explained it as an electrical circuit board controling the console lights malfunctioning. Does anyone know if they will cover this replacment, or is there any way the replace this "circuit board?"

09-07-2007, 12:46 PM	#35
akkarat24 Registered User Trader Rating: (0) Join Date: Sep 2007 Age: 29 Posts: 2	What is a TSB? What is a TSB?

03-30-2007, 9:38 AM	#2
LuvMyTSX Moderator Trader Rating: (0) Join Date: Jun 2005 Location: New Jersey Age: 30 Posts: 12,561	That's great, Dan! I'm sure many people are very glad to hear this. However, I haven't received any notification about this or the headlight issue, so I'm hoping they have my info since I bought the car CPO, hence not the original owner. I get my monthly bills of course though, lol....

03-30-2007, 9:38 AM	#3
dom Mega Moderator Trader Rating: (0) Join Date: Apr 2003 Location: Toronto, Canada Age: 32 Posts: 40,739	Great news. And it is great to see Acura stepping up to the plate. I'm sure Acura USA will do the same but there's no guarantee. Someone should inquire.

03-30-2007, 10:01 AM	#4
curls Someone stole "My Garage" Trader Rating: (0) Join Date: May 2005 Location: Ottawa, Ontario Age: 29 Posts: 3,065	Great work, Dan! Can you by chance scan the letter and post it for anyone who might require it to prove to their stealership, that the warranty has in fact been extended? Does it say anything about a permanent fix, or are they still just replacing the part(s) with possibly defective ones and hoping for the best?

03-30-2007, 10:27 AM	#6
gogozy Registered User Trader Rating: (0) Join Date: Jul 2003 Location: Toronto Posts: 654	thanks thanks thanks!!! i can sleep better now!!

03-30-2007, 10:55 AM	#8
Viking Quattro in..... Trader Rating: (0) Join Date: Jun 2004 Location: NYC Posts: 3,404	Awesome work Dan!

03-30-2007, 12:37 PM	#9
mypoorTSX beware of perverts Trader Rating: (0) Join Date: Feb 2007 Location: SoCal Age: 27 Posts: 586

03-30-2007, 12:57 PM	#10
moda_way Moderator Trader Rating: (0) Join Date: Jul 2003 Location: Cincinnati, OH Age: 34 Posts: 7,595	Is this inclusive of us Acura folks in the U.S. of A. since the note came from Acura of Canada?

03-30-2007, 1:21 PM	#12
JTso Moderator Trader Rating: (0) Join Date: Aug 2003 Location: WA Age: 47 Posts: 7,328	Good work Dan! It's good to know this expensive item is covered for an extended period.

03-30-2007, 4:09 PM	#13
TSX Quebec -73.6W 45.7N Trader Rating: (0) Join Date: May 2005 Location: Terrebonne, Quebec Age: 49 Posts: 16	This morning I received the same product update notice from Acura Canada.

03-30-2007, 6:42 PM	#16
dom Mega Moderator Trader Rating: (0) Join Date: Apr 2003 Location: Toronto, Canada Age: 32 Posts: 40,739	Does the letter say.. Couetesy of Dan Martin, your radio warranty has been extended......

03-31-2007, 1:28 AM	#18
PACman Registered User Trader Rating: (0) Join Date: Oct 2003 Location: SoCal Posts: 1,553	Man, I hope we in the U.S. will get a this letter too.

03-31-2007, 2:27 PM	#19
calgary_tsx Registered User Trader Rating: (0) Join Date: May 2004 Location: Calgary, Alberta, Canada Posts: 100	i got one too, although my HU been replaced under warranty already, but who knows, might need another one. thanks Dan!

04-02-2007, 11:55 AM	#21
jlukja Moderator Trader Rating: (0) Join Date: Dec 2003 Location: Long Beach, CA Age: 47 Posts: 20,449	Thanks Dan. I'll sleep better at night not having to worry about this for the next 3 years. BTW, I bet Acura didn't respond to you until you sent them a pic .

04-02-2007, 12:55 PM	#24
drunkenbuda Got Phó? Trader Rating: (0) Join Date: Apr 2005 Location: Say WA! Age: 26 Posts: 1,932	Good job!

04-02-2007, 3:58 PM	#25
moda_way Moderator Trader Rating: (0) Join Date: Jul 2003 Location: Cincinnati, OH Age: 34 Posts: 7,595	Well, I can confirm, we in the U.S.A. get it too. I just got mine in the mail.

04-02-2007, 11:57 PM	#26
cruiserchuck Registered User Trader Rating: (0) Join Date: Apr 2003 Posts: 156	I noticed on the updated TSB link that Acura notified US dealers on January 23, 2007 about the 7 year/100,000 mile radio warranty extension. http://tsx.acurazine.com/forums/show...475#post458475 TSB 04-021

04-03-2007, 12:45 AM	#27
aaronng Driver/Detailer Trader Rating: (0) Join Date: Oct 2003 Location: Sydney Posts: 2,474	Very nice Dan!

04-22-2007, 9:24 PM	#28
bigkeith42 Registered User Trader Rating: (0) Join Date: Apr 2006 Age: 30 Posts: 1	I've had my tsx in the shop 5 times for this same problem. the last of which was this past weekend, and when I got to my car this evening the buttons dead! Only one day later!!!!!!!! The Acura service has been good in the fact that they gave me a car each time, and even though the car has an expired warranty they continue to attempt to address the issue. But enough is enough already. They said that there are faulty panels and the only solution to the problem is to change the panel with a new (but Faulty) Panel. The Service person said that this is the first time he has had this problem occur. It will be interesting to see what they say when I call them tomorrow morning.

08-13-2007, 10:43 PM	#29
eve Registered User Trader Rating: (0) Join Date: Jan 2004 Age: 31 Posts: 827	So... I have an '04 TSX and the lights on the center console went out. I just noticed while driving home tonight and I'm sure they were working a couple of days ago. How long does it take to get them fixed? How many of you had the same problem? I wonder how common it is.

08-15-2007, 3:57 PM	#31
SOSTrooper Registered User Trader Rating: (0) Join Date: Jul 2003 Location: El Monte, CA Posts: 1	I had it fixed under the new extended warranty on my '04 TSX as well. It took them 3 business days to get the parts in, and about a couple of hours to fix.

09-05-2007, 11:12 PM	#33
LuvMyTSX Moderator Trader Rating: (0) Join Date: Jun 2005 Location: New Jersey Age: 30 Posts: 12,561	It's a known issue, but you are well past warranty. It wouldn't hurt to try calling Acura customer service and asking for a goodwill replacement. If they say no, they say no. You can also try another dealer. Good luck.

09-05-2007, 11:59 PM	#34
jlukja Moderator Trader Rating: (0) Join Date: Dec 2003 Location: Long Beach, CA Age: 47 Posts: 20,449	The fact there is a TSB on this will give you good ammunition to ask for them to cover it.

09-07-2007, 2:14 PM	#37
jlukja Moderator Trader Rating: (0) Join Date: Dec 2003 Location: Long Beach, CA Age: 47 Posts: 20,449	For those of you who don't browse over to Ramblings, the OP (Dan Martin) is getting married tomorrow. http://www.acurazine.com/forums/showthread.php?t=373604 Follow the link and wish him luck. He's gonna need it.

09-12-2007, 6:00 PM	#40
SimpleWhite Registered User Trader Rating: (0) Join Date: Aug 2005 Location: NJ/ relocated 2 ATL Age: 29 Posts: 990	I'm getting mine replaced at 66,000 miles free of charge based on the TSB